Currencycloud Limited
For clients based in the United Kingdom and rest of the world
Payment services are provided by The Currency Cloud Limited. Registered in England and Wales (company number: 06323311).
Registered Office:
1 Sheldon Square, London, W2 6TT, United Kingdom.
The Currency Cloud LTD is authorised by the FCA under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
For client based in the European Economic Area
the issuance of e-money and the provision of related payment services for Currencytransfer Ltd are provided by CurrencyCloud B.V. Registered in the Netherlands (company number: 72186178).
CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701)
For Clients based in the US
Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.
Registered Office:
104 5th Avenue, 20th Floor, New York, NY 10011.
Safeguarding
When funds are posted to your account, in line with regulatory requirements, the regulated payment/e-money institutions who we work with safeguard your funds.
This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner e-money/payment institutions’, or our, insolvency.
Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our e-money/payments partners at a particular point in time, please do not hesitate to contact us.
How it works
The table below explains some of the key aspects of your relationship with CurrencyTransfer, and with Currencycloud.
You establish a relationship with CurrencyTransfer when you sign up, for the provision of all services related to your account that are not regulated payment or e‑money services.
You establish a relationship with Payment Partner when your account has been activated, meaning you have passed the KYC on-boarding process of at least one Payment Partner.
CurrencyTransfer provides services to you as agreed by Currencycloud. CurrencyTransfer has a partnership with Currencycloud who also provides certain services to you under this arrangement, specifically, payments and e‑money services such as an e-wallet.
Currencycloud is an authorised financial services entity ultimately providing the regulated payments and e‑money services to you via their technology, platform and payments network, enabling CurrencyTransfer to provide a seamless service to you.
As CurrencyTransfer owns the relationship with you, they are responsible for providing you with ongoing help & support and they are your day-to-day point of contact for queries. They are also responsible for the provision of services to you in relation to your account that are not regulated payments and e‑money services.
Currencycloud is responsible for regulatory compliance regarding provision of regulated payments and e‑money services to you under this agreement. For a full definition of what amounts to a regulated payment or e‑money service, please refer to the FCA guidance here and here. You can also find Currencycloud's complaints procedure on our website if you have any concerns about the service you have received.
